Minh Bao’s blog – Ceo of Vietco.com , SGCsolutions.com

Tháng Ba 15, 2007

Tài liệu nghiên cứu đo lường sự thỏa mãn khách hàng

Filed under: Tai lieu doanh nghiep — minhbao @ 11:15 chiều

 

DANH MỤC TÀI LIỆU NGHIÊN CỨU ĐO LƯỜNG SỰ THỎA MÃN CỦA KHÁCH HÀNGToàn bộ các file tài liệu chủ yếu bằng pdf, chủ yếu bằng tiếng Anh. Đã có tài liệu hướng dẫn chi tiết bằng tiếng Việt, 25 trang.

1. CSM Models/14 pages
2. CSM JD Power Asia Pacific Report – Case Study/4 pages
3. A Handbook for Measuring Customer Satisfaction/14 pages
4. A Winning Customer Service Strategy, 9 pages
5. ALTERNATIVE DESIGNS AND METHODS FOR CSM, 9PAGES
6. CS and Quality Evaluation System, 6 pages
7. Annual Survey 2005 Report, 24 pages
8. ASPA_Workshop_05-24-00 Customer Satisfaction Measurement, 14 ps
9. ASPA_Workshop_05-24-00 Customer Satisfaction Measurement, 14s
10. ConsumerSatisfaction Servey – Case Study, 12ps
11. Customer Management Excellence, 226 ps
12. Customer Relationship Management, 177 ps
13. customer satisfaction research, 12 ps
14. customer satisfaction. 61 ps
15. Customer Satisfaction Made Easy, 35 ps
16. Customer Satisfaction Measurement how not to do it how to do, 11ps
17. CUSTOMER SATISFACTION MEASUREMENT ISSUES IN THE FEDERAL GOVERNMENT, 6 ps
18. Customer Satisfaction Monitoring, 12 ps
19. Customer Satisfaction Report, 12 ps
20. Customer Satisfaction Report2, 20ps
21. CUSTOMER SATISFACTION USING DATA MINING TECHNIQUES, 4ps
22. CS – Do youknow score, 19 ps
23. customersatisfaction_report, 12 ps
24. Customer Satisfaction Assessment, 23ps]
25. CS across OU, 39ps
26. DAS Customer Satisfaction Survey Report, 21 ps
27. Development of indicators on consumer satisfaction and Pilot survey, 130ps
28. Exhibit – Customer satisfaction measurement, 14ps
29. Exhibit – Customer satisfaction measurement, 35 ps
30. Guide for Measuring Customer Satisfaction, 7ps
31. Guidelines for Conducting Customer Satisfaction Surveys, 20ps
32. Guidelines for Conducting Customer Satisfaction Surveys, 15ps
33. CRM may_2003, 7ps
34. Measuring and Managing Customer Satisfaction, 6ps
35. Measuring Customer Satisfaction, 28ps
36. Measuring Customer Satisfaction3, 25ps
37. Measuring Customer Satisfaction and Perceptions, 29ps
38. Measuring customer satisfaction in the context, 37ps
39. Measuring Customer Satisfaction In The Fast Food Industry, 14ps
40. Measuring Customer Satisfaction in Today Highly Competitive, 112 ps
41. Measuring Customre Satisfaction in the Tourism Industry, 9ps
42. Measuring_Customer_Satisfaction, 23 ps
43. Overview of Customer Satisfaction and Loyalty, 5ps
44. Customer satisfaction measurement and ISO 9000, 5ps
45. SATISFACTION ANALYSIS IN DIFFERENT CUSTOMER GROUPS, 18ps
46. CSM 0506, 19ps
47. Study Meeting on Customer Satisfaction in Competitive Markets, 26ps
48. ThE EffECTIvENESS Of CuSTOMER SATISfACTION MEASuREMENTS, 15ps
49. The Scope and Language ofCS Management, 37ps
50. Xerox Corporation The Customer Satisfaction Program, 23ps

1 Phản hồi »

  1. Xin vui long gioi thieu gium “TÀI LIỆU NGHIÊN CỨU ĐO LƯỜNG SỰ THỎA MÃN CỦA KHÁCH HÀNG” co ban o dau? hoac co the gui cho toi theo dia chi mail tren,
    Xin cam on,

    Pham Viet San – SV khoa QTKD Tp.HCM

    Phản hồi bởi PHAM VIET SAN — Tháng Sáu 9, 2007 @ 10:07 sáng


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